Get in Touch With Us

This page explains how to contact the Non Gamstop Casinos editorial team, what we can and cannot help with, and where to go if your question is really for a casino, a regulator or a support charity. We are an independent information site, not a casino, so we cannot access player accounts.

Who you are contacting

meketetigray.uk publishes research-based reviews and guides about casinos and betting sites that are not part of GAMSTOP, for adult readers in the UK. We do not operate any gambling service, hold player funds or process payments. Please never send us passwords, card numbers or full identity documents.

Look for a contact link, email address or form in the site footer or on any email you have received from us. We do not publish a phone number or support hours here, so we cannot promise a specific reply time. We aim to read every message that is relevant to the site's content.

What we can help with

• Corrections. If a bonus term, payment detail, licence reference or date on a review looks out of date or wrong, tell us which page and what you saw. Casino terms change often, so reader reports help us recheck them.
• Questions about our guides. If an explanation of wagering requirements, withdrawal limits, KYC checks or game contribution is unclear, ask and we will try to clarify it.
• Topic suggestions. Tell us what you would like researched, such as a payment method, a game type or a sports betting feature.
• Method and ranking questions. We can explain how pages are assessed. Commission does not buy position in our rankings.
• Business or editorial enquiries. Introduce your organisation and say what you have in mind. Any commercial relationship will not decide how a casino is rated.

What we cannot do

We cannot resolve a dispute with a casino, release a withdrawal, reverse a bonus decision, reopen a closed account or confirm your verification status. We also cannot recommend that you gamble, and we do not give financial or legal advice. If your question is about your own account, the casino is the right first contact.

Problem with a casino? Where to go instead

1. Gather your account details, dates, transaction references and screenshots of the relevant terms.
2. Contact the casino's customer support in writing, by live chat transcript or email, so you have a record.
3. If the reply is unsatisfactory, use the casino's formal complaints procedure and ask for a final response in writing.
4. Check which licence the casino says it holds and whether that licensing body or an approved dispute service accepts complaints. Sites outside Great Britain are not covered by UK Gambling Commission rules, so protections can be weaker and routes to redress narrower.

Delays often follow identity checks or source-of-funds requests, so be ready to supply documents directly to the casino through its own secure account area. Our guide to the best non GamStop casinos explains what to look at before you register.

If gambling is causing you harm

If you are worried about your gambling, you can contact GamCare, which runs the National Gambling Helpline and live chat in Great Britain. Check GamCare's official website for current opening details. You can also use GAMSTOP to self-exclude from UK-licensed operators, and blocking software to restrict gambling sites on your devices.

Sites not on GAMSTOP will not enforce your GAMSTOP exclusion. If you have excluded yourself because gambling was a problem, think carefully about whether using them is wise. Set deposit and loss limits wherever they are offered, and never gamble money you need for essentials. Gambling is not a source of income and not a solution to money worries. You must be 18 or over to use any gambling site.

Writing a message that gets a useful answer

• Give the page address or title you are asking about.
• Say what you saw, what you expected, and the date you saw it.
• Name the casino only if it relates to our content, and describe the issue briefly.
• Leave out sensitive personal and financial details.

Our standards when you write to us

Our pages are based on research and review of publicly available casino information, licensing details and terms, checked as at 1 October 2026. We do not claim to have deposited, played or withdrawn at any casino. Offers shown are casino advertising and may carry wagering, expiry, maximum bet and cashout conditions. Where you tell us something has changed, we review it and update the page where we can verify it. Some links on the site may earn us commission, but that does not decide rankings.